IT Support Specialist I

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications.

Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today. We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.

If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you. IT Support Specialist I Job Summary As an IT Support Specialist I, you’ll be the go-to technical expert for helping clients solve hardware, software, and networking issues.

You’ll install and configure systems, troubleshoot problems, and provide hands-on support both on-site and remotely. In this role, you’ll work directly with clients to ensure their technology runs smoothly, while building your skills in IT systems, troubleshooting, and customer service. This is a great opportunity for someone with strong technical knowledge, excellent communication skills, and a passion for problem-solving to grow their career in IT support.

In this role, you will: Meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. Identify, diagnose and rectify any issues in computer hardware, software, services, and applications. Installing and configuring client computer systems and software applications; training clients on proper application use.

Manage the procurement of licenses, installation, tracking, and other details. Provide technical support on-site or via remote-access systems. Offer solutions that meet the needs of the client. Repair hardware malfunctions, software issues, and networking problems. Maintain good client relations. Track and manage material inventory and work records.

Compile job reports. Essential requirements for the role: Minimum of five (5) years of hands-on experience as a Technical Support Engineer or in a similar technical support role. In-depth knowledge of business software and hardware systems, with strong troubleshooting capabilities. Knowledge of web services, APIs, and IP-based protocols.

Experience with scripting languages such as Perl or Shell. Solid understanding of computer hardware and networking systems. Demonstrated ability to troubleshoot complex hardware and software issues. Strong critical thinking and problem-solving skills. Excellent written and verbal communication skills. Strong interpersonal skills and the ability to collaborate effectively.

Effective time management skills. The ideal candidate may also have: Bachelor’s degree in Information Technology or Computer Science. CompTIA A+ 220-902 or CompTIA A+ 220-901 certification Benefits/Compensation: The salary range is $70k-$85k. In addition, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.

FULL-TIME/PART-TIME Full-Time POSITION IT Support Specialist I LOCATION Palo Alto (HQ)