Technical Support

Remote Position Job Description: GREE Ductless Equipment (Tradewinds Climate Systems) seeks a Technical advisor to provide customers with industry-best technical support on Ductless systems. We're growing very fast and the ideal candidate will be a critical part to our future success in the Ductless market!

Responsibilities

Provide technical support via telephone and email to assist in solving technical problems associated with the installation, operation, maintenance, service, and repair of Ductless products and systems. Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers and co-workers.

Capture, enters, and manages information data in computer in a timely manner. Provide in-field technical support assistance if customer issues cannot be resolved via telephone Work Experience, Skills, and Qualifications: Extensive knowledge of Single Zone and Multi Zone Ductless equipment. Minimum of 5-10 years' experience in the HVAC field.

Minimum 3-5 years experience in a ductless technical support role. Results-oriented and highly organized self-starter with the ability to master complex technical data. Ability to read and understand wiring schematics and refrigerant circuit diagrams. Proficient written and verbal communication skills to communicate in a clear, friendly manner.

Proficient with Microsoft Office (Outlook, Work, Excel, PowerPoint). Excellent English written and verbal communication skills, Spanish and any other language bilingual a plus. Must be willing to work Pacific Time Zone hours.