Account Manager

About Us

Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services.

Our solutions support critical areas of the transportation lifecycle, including fixed-route transit, paratransit, on-demand transportation, fleet operations, payments, and mobility management. As we continue to grow, we're looking for an Account Manager who can help our clients get more value from the technology they've invested in-and help build relationships that last.

About the Opportunity As an Account Manager, you'll serve as the primary point of contact and trusted advisor for an assigned portfolio of clients. Your job isn't simply to manage accounts or respond when a client has a problem. You'll get to know your clients' businesses, understand what they're trying to accomplish, and proactively help them get more from our solutions.

You'll own the customer relationship across adoption, satisfaction, retention, renewals, and account growth . You'll monitor account health, identify risks before they become problems, and uncover opportunities to introduce clients to additional products and capabilities that can support their goals. You'll also become an important voice for the customer internally-bringing feedback and insights to Product, Engineering, Implementation, and other teams.

If you enjoy building relationships, solving business problems, talking with customers, and finding ways to create measurable value, this role gives you the opportunity to make a meaningful impact.

What You'll Do

Build Relationships That Drive Customer Success Manage a portfolio of client accounts and build strong relationships with key stakeholders. Develop a deep understanding of each client's goals, challenges, business priorities, and use of Transit Technologies solutions. Serve as a trusted advisor and primary point of contact throughout the customer relationship.

Conduct regular client check-ins, Annual Reviews, Scorecard Reviews, and success-planning sessions. Establish credibility with day-to-day contacts as well as senior and executive stakeholders. Anticipate client needs rather than waiting for issues to surface. Drive Adoption and Value Proactively drive product adoption, usage, and engagement across assigned accounts.

Help clients understand how to use our solutions effectively and connect product capabilities to their business objectives. Provide training, best practices, strategic guidance, and resources that help clients maximize their investment. Develop tailored success plans aligned with each client's goals. Prepare and deliver business reviews, ROI updates, performance reports, and value-focused presentations.

Identify opportunities to improve the customer's experience and increase the value they receive from our solutions. Protect Retention and Renewals Monitor account health, product usage, engagement, and other customer signals to identify potential risks. Develop and execute action plans to address customer concerns and mitigate churn.

Maintain clear visibility into renewal timelines, risks, opportunities, and next steps. Lead renewal conversations and ensure clients understand the ongoing value of their partnership with Transit Technologies. Build relationships strong enough that clients see us as a strategic partner-not simply a software vendor. Identify Account Growth Opportunities Identify opportunities for upsells, cross-sells, add-on solutions, and account expansion based on client needs.

Understand the broader Transit Technologies portfolio and connect clients with solutions that may solve additional business challenges. Partner with Sales and internal teams to develop and pursue expansion opportunities. Sell and provide add-on solutions to existing and prospective clients when there is a clear customer need.

Balance commercial goals with a consultative, value-driven approach. Be the Voice of the Customer Bring customer feedback, needs, challenges, and opportunities to Product, Engineering, Implementation, and other internal teams. Identify recurring themes across accounts and help translate customer feedback into actionable insights.

Advocate for the customer while balancing business priorities and product realities. Partner with internal teams to resolve issues and improve the overall customer experience. Partner Across the Customer Lifecycle Collaborate with Implementation teams to support smooth onboarding and a strong transition into ongoing account management.

Help ensure customers reach meaningful value as quickly as possible. Partner with internal teams when clients need additional training, technical support, product guidance, or services. Maintain accurate account information, customer health records, activity, and renewal forecasts in CRM systems. What Makes Someone Successful Here We're looking for an Account Manager who is equally comfortable building relationships, solving problems, driving commercial outcomes, and taking ownership.

You will thrive here if you: Drive Results Relentlessly: Set clear goals for your accounts and consistently follow through on adoption, retention, renewal, and growth opportunities. Own It: Take responsibility for the customer relationship and don't wait for someone else to solve a client problem. Inspire and Elevate Others: Build trust with customers and bring internal teams together to create better outcomes.

Think Critically, Act Decisively: Recognize risks and opportunities early and take thoughtful action. Communicate with Impact: Communicate clearly and confidently with everyone from day-to-day users to executive stakeholders. Obsess Over Growth: Continuously learn about your clients, their industries, our products, and new ways to create value.

Raise the Standard: Look for ways to improve the customer experience and challenge the status quo. Are Coachable: Seek feedback, learn quickly, and adapt as our customers, products, and business evolve.

Qualifications

Required Experience in Account Management, Customer Success, Client Success, Strategic Accounts, Sales, or a related client-facing role. Proven experience building and maintaining strong customer relationships. Strong communication and presentation skills, including the ability to communicate with senior stakeholders.

Demonstrated ability to understand customer needs and translate them into solutions. Experience managing multiple accounts, priorities, and deadlines. Strong organizational skills and attention to detail. Experience identifying customer risks, resolving issues, and driving retention. Commercial mindset with an understanding of renewals, upselling, cross-selling, or account expansion.

Ability to learn and explain technology solutions to customers. Experience using CRM systems to manage account activity, customer information, and forecasting. Preferred Experience in SaaS, enterprise software, transportation technology, or technology-enabled services. Experience managing complex B2B accounts. Experience conducting QBRs, Annual Reviews, Scorecard Reviews, or executive business reviews.

Experience using customer health metrics, product usage data, NPS, or other customer-success measurements. Experience selling software or technology solutions. Experience working with public agencies, universities, healthcare organizations, transportation providers, or other complex organizations. Familiarity with Salesforce or similar CRM platforms.

How Success Will Be Measured Success in this role will be measured through a combination of customer outcomes and business results , including: Client retention and renewal performance. Assigned account revenue and quota attainment. Product adoption and usage. Completion of Annual Reviews and Scorecard Reviews. Customer health and engagement.

NPS and other customer satisfaction indicators. Upsell, cross-sell, and expansion opportunities. Quality and accuracy of account planning and CRM documentation. Strength and depth of client relationships. The Impact You'll Make You'll help clients turn technology into measurable business value. Your work will contribute to: Stronger customer relationships.

Higher product adoption and engagement. Greater customer retention. Successful renewals and account growth. Better customer experiences. Stronger feedback loops between customers and our Product and Engineering teams. Clients getting more value from the technology they have invested in. Most importantly, you'll help our customers succeed while helping Transit Technologies grow alongside them.

Career Growth & Development This role gives you exposure to customer success, strategic account management, technology, sales, product strategy, and business growth. As you build your expertise, potential career paths may include: Senior Account Manager Strategic Account Manager Customer Success Manager or Director Enterprise Account Executive Sales Leadership Customer Success Leadership You'll have opportunities to expand your industry knowledge, strengthen your executive communication skills, develop commercial expertise, and take on increasingly strategic customer relationships.

Why Join Transit Technologies? Become a Trusted Advisor Build relationships where customers see you as a partner invested in their success-not simply the person managing their account. Own the Customer Relationship You'll have meaningful ownership of adoption, retention, renewals, and growth across your portfolio. Work With Technology That Matters Help organizations use transportation technology that supports safer, more efficient operations and better mobility experiences.

Collaborate Across the Business Work alongside Sales, Product, Engineering, Implementation, Support, and Customer Success to solve problems and create better outcomes. Grow With a Growing Company Join a company expanding its technology portfolio and customer base, with opportunities to grow your career as the business grows.

Why you should join our team . . •At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company.

Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.

•Transit-Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.