Product Owner, Customer Experience

GAINSCO is seeking a Product Owner, Customer Experience to define, prioritize, and deliver digital and operational solutions that improve the experience for policyholders, prospects, agents, and internal service teams. Serving as the voice of the customer, you will balance customer needs with business objectives, regulatory requirements, operational efficiency, and profitability within the non-standard auto insurance market.

You will partner across the organization to reduce customer friction, improve retention, increase digital adoption, and deliver measurable improvements throughout the insurance journey.