Customer Service Representative - BGC Taguig

We are looking for CSRs to join a fast growing Online Video Sharing account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

Protect customers and reduce fraud while maintaining a positive experience. Review accounts, transactions, and patterns to detect and prevent fraud. Identify trends that separate legitimate vs. fraudulent activity. Handle calls regarding potential fraud and confirm activity with customers. Use internal and external tools to determine if activity is fraudulent.

Solve problems, find root causes, and recommend solutions.

Requirements

Completed at least 2 years in College with no back subjects Must have at least 6 months of BPO Experience Must have excellent communication skills Must be willing to work onsite in Vertis North/Taguig Willing to work on shifting schedule