CRM

CRM Job Summary: The CRM position in the Kalki One Sales Team department requires a candidate with 2 years of experience in customer relationship management. The role involves managing customer interactions, analyzing data, and implementing strategies to enhance customer satisfaction and retention. Roles and Responsibilities: Develop and implement CRM strategies to improve customer engagement.

Analyze customer data to identify trends and opportunities for improvement. Manage customer interactions through various channels, including email, phone, and social media. Collaborate with sales and marketing teams to align CRM initiatives with business goals. Monitor and report on key performance indicators related to customer relationships.

Qualifications

Bachelor's degree in Business Administration or related field. 2 years of experience in CRM or a related field. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in CRM software and tools.