After Sales Technical Support

The Technical Support staff is responsible for providing after-sales technical assistance to clients. The role involves troubleshooting technical issues, performing basic diagnostics, coordinating with suppliers or service providers, and assisting in warranty and maintenance-related concerns to ensure customer satisfaction.

Key Responsibilities

Provide after-sales technical assistance and support to clients Handle troubleshooting and perform basic diagnostics for reported issues Coordinate with suppliers, service providers, or internal teams for technical concerns and repairs Prepare and submit service reports after site visits or technical assistance Assist in handling warranty claims and maintenance service requests Monitor and follow up on ongoing service or repair activities Maintain proper documentation of service activities and technical concerns Ensure timely response and resolution of client technical issues Requirements Qualifications Bachelor’s degree or Technical/Vocational course in Electronics, Electrical, Information Technology, or related field At least 1 year of technical support or field service experience is an advantage Basic knowledge in troubleshooting and diagnostics of technical equipment or systems Good communication and customer service skills Ability to coordinate with clients, suppliers, and internal teams Willing to travel for site visits if necessary