Manager, Network Engineering

Job Summary

This manager directs the engineering, reliability and security of the broadband network by applying advanced knowledge of network architecture, fiber-optic transport, data routing and cybersecurity principles. The position resolves complex and varied challenges, developing new approaches to capacity, resilience and technology lifecycle needs where established procedures do not exist.

It makes operational decisions on network design, standards, staffing, vendor selection and budget within approved organizational strategy, and recommends longer-term investments to senior leadership. The position manages and develops engineering and technical support staff and works with minimal oversight in partnership with operations, sales, customer support and regulatory teams to deliver a scalable, secure and high-performing network.

Essential Duties and Responsibilities

• Provides strategic and operational leadership for network engineering, setting direction and priorities that ensure reliable, scalable and high-performing broadband service delivery.
• Supervises, mentors and evaluates engineering and technical support staff, including hiring, assigning work, setting performance expectations, conducting reviews and recommending pay and personnel actions, to build technical expertise, accountability and continuous improvement.
• Manages the division budget, staffing and resource plans, and oversees equipment lifecycle, inventory, technology standards and capital planning, forecasting current and future operational and capital needs.
• Oversees the design, implementation, optimization and maintenance of broadband network infrastructure, including fiber-optic transport and data routing systems, ensuring redundancy, capacity and adoption of emerging technologies.
• Leads network troubleshooting, incident response and root-cause analysis to minimize service disruptions and directs technical support operations to meet service-level objectives and resolve customer issues.
• Develops and enforces network engineering standards, cybersecurity practices, disaster recovery plans and change management procedures, and establishes performance metrics, service-level objectives and escalation procedures to measure and sustain network health.
• Manages the division budget, staffing and resource plans and oversees equipment lifecycle, inventory, technology standards and capital planning, forecasting current and future operational and capital needs.
• Oversees vendor evaluation, contracting, onboarding and performance management for network equipment and technical services to ensure quality, cost control and contract compliance.
• Leads initiatives that improve network efficiency, reliability, scalability and customer experience, and guides continuous improvement of technical support procedures, training and knowledge resources.
• Coordinates with internal departments to ensure seamless service delivery, and supports strategic planning, regulatory compliance and broadband expansion.
• Supports the development and management of intergovernmental agreements related to broadband services and shared network infrastructure. This job description is a living document and may not be all-inclusive; employees are responsible for other duties as assigned.