Center Manager - Tuition Center

Job Summary

We are looking for an Assistant Business Head (ABH) to drive the overall business and operational performance of our EdTech Tuition Centre. The role involves ownership of centre revenue, student enrolments, sales performance, team management, academic coordination, and customer experience.

Key Responsibilities

1. Business & Revenue Ownership Own the overall business performance of the assigned Tuition Centre. Drive student enrolments, revenue generation, and achievement of monthly/annual targets. Monitor daily sales and enrolment performance and take corrective actions to address gaps. Identify opportunities for business growth and improve centre profitability.
2. Sales & Admissions Drive the complete student admission funnel, from lead generation to conversion. Monitor counsellor performance and ensure effective follow-up on leads. Develop and implement strategies to improve conversion and enrolment numbers. Track competitor activities, pricing, and offerings in the local market.
3. Team Management Manage and guide the centre team, including counsellors and other operational staff. Set clear targets and review individual/team performance regularly. Coach team members to improve productivity and achieve business goals. Ensure effective manpower utilization and timely resolution of team-related issues.
4. Centre Operations Ensure smooth day-to-day functioning of the Tuition Centre. Coordinate with academic and central teams to ensure effective batch operations. Monitor classroom utilization, batch strength, student attendance, and centre infrastructure. Ensure adherence to company processes, policies, and operational standards.
5. Student & Parent Experience Ensure a positive experience for students and parents throughout their journey. Address escalations and resolve student/parent concerns promptly. Maintain strong relationships with parents and improve student retention.
6. Reporting & Performance Tracking Track key business metrics including leads, conversions, enrolments, revenue, collections, and retention. Analyse performance data and prepare action plans to achieve targets. Share regular business updates with the leadership team.

Requirements

Bachelor's degree in any discipline; MBA/PGDM will be an added advantage. 4–8 years of experience in sales, business development, centre operations, or EdTech. Experience in managing teams and driving revenue/business targets. Strong understanding of the local education/EdTech market. Excellent communication, leadership, and stakeholder-management skills.

Strong analytical and problem-solving abilities. Comfortable working in a target-driven and fast-paced environment. Preferred Experience Experience in EdTech, coaching institutes, tuition centres, education sales, or retail operations . Prior experience managing a centre or regional business will be preferred. Key Skills Business & Revenue Management Sales & Admissions Team Leadership Centre Operations Customer/Parent Management Performance Management Data Analysis & Reporting Stakeholder Management