Service Coordinator

JOB SUMMARY

As a Service Coordinator at Spindletop Energy Products, a leading distributor of prograde control and emissions equipment, you will be the operational hub between our customers, our field Controls Technicians, and the Service Manager. Using Field. Aware for scheduling and work order management and Net. Suite for quoting, purchasing, and billing, you will make sure the right technician arrives with the right parts and that every job is documented and billed accurately.

Success in this role requires a service first approach, strong organization, and a continuous improvement mindset to consistently enhance customer satisfaction. POSITION DETAILS: Department: Service Reports To: Service Manager Location: Hockley, TX Type: Full-time Travel Required: None; office-based PRIMARY RESPONSIBILITIES: Scheduling and Dispatch: Receive service requests and schedule and dispatch Controls Technicians in Field.

Aware based on priority, skill set, location, and availability Work Order Management: Create and track work orders in Field. Aware from request through completion and follow up on open and aging jobs Field Service Report Review: Review daily field service reports (FSR), time, and parts usage for accuracy and completeness Billing and Invoicing: Close out completed work orders and prepare customer invoices in Net.

Suite, ensuring labor, mileage, and parts are captured and customer PO, AFE, or field ticket requirements are met Quotes and Purchase Orders: Assist the Service Manager in preparing service quotes, obtaining customer purchase orders, and tracking quotes through approval Parts and Materials Coordination: Work with inventory, purchasing, and the Sales team to ensure parts and materials are ordered, staged, and available before technicians are dispatched Customer Communication: Serve as a primary point of contact for service customers, providing scheduling confirmations, technician ETAs, and job status updates Service Manager Support: Report on technician utilization, open work orders, response times, backlog, and service revenue Warranty Support: Assist with documentation and tracking of warranty claims with FW Murphy and other manufacturers Compliance and Records: Maintain technician training and certification records and customer contractor compliance requirements (e.

g., ISNetworld, Avetta, Veriforce) Team Collaboration: Work with Sales and Accounting and identify ways to improve scheduling, documentation, and billing processes REQUIRED SKILLS/QUALIFICATIONS: Experience: 2+ years in service coordination, dispatch, or operations administration, preferably in natural gas compression, oil and gas, or industrial field service Software: Experience with field service management software (Field.

Aware preferred) and ERP systems (Net. Suite preferred); proficient in Microsoft Office, especially Excel and Outlook Industry Knowledge: Familiarity with gas compression equipment, engine and compressor controls, and oilfield terminology; knowledge of FW Murphy products a plus Billing Knowledge: Understanding of the work order to invoice process, including customer purchase orders, AFEs, and field tickets Communication: Clear, professional communication with customers, technicians, and management Education: High school diploma or equivalent required; associate or bachelor’s degree preferred, or equivalent experience PERSONAL ATTRIBUTES: Highly organized with the ability to manage shifting priorities Detail oriented with strong commitment to accuracy Customer service focused Calm and decisive under pressure, especially during emergency calls Strong problem-solving abilities Ability to work independently and as part of a team Strong time management and follow-through Demonstrated professional judgment and discretion PHYSICAL DEMANDS AND ABILITIES: Prolonged periods of sitting and computer work Occasional lifting up to 25 lbs Valid driver's license WORKING CONDITIONS: Office environment Regular business hours, Monday through Friday Occasional overtime as needed during high-demand periods EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Spindletop Energy Products, LLC is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. This job description is intended to describe the general nature and level of work being performed by people assigned to this position.

It is not intended to be a complete list of all responsibilities, duties, and skills required of employees in this position.