Retail Team Lead (18+)

Retail Team Lead Amber Brooke Farms | Eustis, Florida Position Overview Amber Brooke Farms is seeking a dependable, motivated, and customer-focused Retail Team Lead to support daily retail operations and deliver exceptional guest experience. This hands-on leadership position is responsible for guiding retail team members, maintaining attractive merchandise displays, overseeing inventory and point-of-sale activities, and ensuring retail areas operate safely, efficiently, and professionally.

The ideal candidate is an experienced retail professional who leads by example, takes initiative, and is comfortable performing a wide variety of responsibilities. This position requires flexibility, a strong work ethic, and a willingness to assist with operational needs throughout the farm, including receiving training to operate equipment such as forklifts and loaders when necessary.

The Retail Team Lead must thrive in a fast-paced, outdoor agritourism environment where weekends, festivals, seasonal events, and fluctuating guest attendance are part of daily operations.

Key Responsibilities

Team Leadership & Daily Operations Lead, motivate, train, and support retail team members to ensure efficient daily operations and exceptional guest service. Assign daily responsibilities, monitor productivity, and maintain accountability for team performance. Provide hands-on coaching and guidance regarding customer service, sales procedures, merchandising, inventory handling, and company policies.

Assist management with scheduling, shift coverage, and staffing needs during peak operating periods. Identify operational challenges and proactively implement solutions to improve efficiency and service. Lead by example by actively participating in retail operations and assisting wherever needed. Maintain effective communication with management and other departments to support overall farm operations.

Guest Experience & Customer Service Create a welcoming, friendly, and engaging shopping experience for all guests. Assist guests with product selections, purchases, questions, and general farm information. Resolve guest concerns professionally and efficiently while maintaining company service standards. Promote retail merchandise through product knowledge, guest engagement, and appropriate sales techniques.

Maintain a positive, professional attitude during high-volume weekends, festivals, and special events. Ensure retail areas consistently reflect the quality and atmosphere of Amber Brooke Farms. Retail Sales & Cash Handling Oversee daily point-of-sale activities and ensure accurate processing of sales transactions. Train and support team members in register operations, payment processing, and cash-handling procedures.

Assist with register reconciliation, opening and closing procedures, and financial accountability. Monitor transactions and inventory movement to help minimize errors, discrepancies, and merchandise loss. Identify sales opportunities and communicate product demand and customer preferences to management. Ensure registers, supplies, and retail stations are prepared for daily operations.

Inventory Management & Merchandising Coordinate the receiving, unloading, organizing, stocking, and replenishment of retail merchandise. Monitor inventory levels and communicate replenishment needs to management. Assist with inventory counts, recordkeeping, and investigation of discrepancies. Maintain attractive, organized, and properly priced merchandise displays.

Support seasonal merchandising changes, promotional displays, and special event retail needs. Ensure storage areas, stockrooms, and merchandise handling spaces remain clean, organized, and accessible. Safely move, transport, and organize merchandise and supplies using appropriate equipment and procedures. Equipment Operation & Operational Support Demonstrate a willingness to receive training and become qualified to safely operate equipment such as forklifts, loaders, and other machinery as operational needs require.

Assist with loading, unloading, transporting, and organizing merchandise, inventory, and supplies throughout the farm. Follow all company safety policies, equipment operating procedures, and applicable regulatory requirements. Operate equipment only after completing required training, demonstrating competency, and receiving company authorization.

Support additional operational responsibilities and assist other departments when needed to ensure efficient farm operations. Facility Appearance & Safety Maintain clean, organized, safe, and guest-ready retail environments. Ensure merchandise displays, shelving, equipment, and walkways are maintained safely. Identify and promptly report safety hazards, maintenance concerns, or operational issues.

Assist with retail setup and breakdown for seasonal festivals, special events, and daily operations. Follow all company safety standards and promote a safety-conscious work environment.

Qualifications

& Experience Previous retail experience required; prior experience in a team lead, key holder, or supervisory position strongly preferred. Experience with point-of-sale systems, cash handling, inventory management, and merchandising. Strong leadership skills with the ability to train, motivate, and hold team members accountable.

Excellent customer service, communication, and problem-solving abilities. Strong organizational skills and the ability to manage competing priorities in a fast-paced environment. Ability to work independently, demonstrate initiative, and make sound operational decisions. Must be dependable, punctual, adaptable, and willing to perform hands-on work alongside team members.

Must be comfortable receiving training to safely operate heavy equipment, including forklifts and loaders, as needed to support retail and farm operations. Previous equipment operation experience is a plus but is not required. Experience in agritourism, hospitality, entertainment venues, or seasonal retail operations is preferred.

Physical Requirements & Work Environment Must be comfortable working in an outdoor agritourism environment with exposure to heat, humidity, rain, dust, and changing weather conditions. Ability to stand, walk, bend, reach, and perform physical tasks throughout the workday. Ability to lift and carry merchandise, boxes, and supplies weighing up to 40 pounds, with or without reasonable accommodation.

Must be comfortable navigating uneven terrain, dirt roads, and outdoor farm areas. Must be willing to work around heavy equipment and, upon successful completion of required training and authorization, operate forklifts, loaders, or similar equipment when needed. Ability to remain productive and professional during busy weekends, festivals, and high-attendance events.

Must be willing to assist with physical tasks, merchandise movement, and other operational responsibilities as needed. Schedule & Availability Flexible availability is required, including weekends, holidays, festivals, and special events. Weekend availability is essential due to the nature of our agritourism operations.

Hours and schedules may fluctuate based on seasonal attendance and business needs. Must have reliable transportation and be able to commute consistently to Amber Brooke Farms in Eustis, Florida. Ideal Candidate The ideal Retail Team Lead is a hardworking, dependable, and proactive leader who takes pride in both the guest experience and the efficiency of daily operations.

This individual understands that leadership at Amber Brooke Farms means being actively involved, whether assisting guests, coaching employees, managing inventory, stocking merchandise, moving supplies, or learning to operate equipment to support farm operations. We are looking for someone who is flexible, safety-conscious, willing to learn, and never hesitant to step in and help the team succeed.