Technician - Patient Care

Role Overview: Seeking a compassionate and experienced Patient Care Technician (PCT) / Urgency Center Tech for a direct-hire, permanent position in New Hope, MN . Working under the direction of the clinical care team, the technician delivers supportive, patient-centered care, assists with patient flow, and performs clinical support duties within an urgent care/urgency center environment.

Key Responsibilities

& Clinical Scope: Supportive & Clinical Care: Deliver direct, compassionate patient care under the supervision of registered nurses and providers, supporting both patients and their families. Patient Flow Management: Assist with triaging efficiency, rooming patients, monitoring vital signs, and optimizing patient movement throughout the clinical facility.

Emergency & Technical Support: Execute emergency care procedures, clinical protocols, and supportive interventions within the scope of EMT/PCT training.

Qualifications

& Candidate Requirements: Education & Certifications: Successful completion of an accredited EMT Program [REQUIRED] . Active National or State EMT Certification [REQUIRED] . Active BLS certification through the American Heart Association (AHA) [REQUIRED] . Clinical Experience: Minimum 1+ years of clinical technician experience in a hospital or outpatient clinic setting [REQUIRED] .

Prior Emergency Department (ED) or urgent care clinical experience [PREFERRED] . Agency Direct-Application Restriction: Candidates who have applied directly to the health system are strictly ineligible for agency submission. Schedule & Hours: FTE & Commitment: 0.9 FTE (Full-Time | 36 hours per week average). Shift Duration: 12-hour shifts (7:45 AM – 8:15 PM or 8:00 AM – 8:30 PM).

Rotational Schedule (6-Week Cycle): Week 1: Fri / Sat / Sun (7:45 AM – 8:15 PM) Week 2: Wed / Thu / Fri (8:00 AM – 8:30 PM) Week 3: Tue / Wed / Thu (8:00 AM – 8:30 PM) Week 4: Fri / Sat / Sun (7:45 AM – 8:15 PM) Week 5: Tue (8:00 AM – 8:30 PM) / Thu (7:45 AM – 8:15 PM) / Fri (8:00 AM – 8:30 PM) Week 6: Mon / Wed / Thu (7:45 AM – 8:15 PM) Weekend Requirements: Rotating weekends as scheduled per department rotation.

On-Call Requirements: None. Direct-Hire Benefits & Program Eligibility: Loan Forgiveness: Non-profit health system qualifies for the Public Service Loan Forgiveness (PSLF) program. Health & Financial: Comprehensive Health & Welfare benefit packages, 401(k) retirement match or pension plan, and generous Paid Time Off (PTO).

Family & Education Support: Tuition reimbursement, adoption reimbursement (up to $3,000/child), and 10% off childcare tuition through partner programs. Wellness Perks: 24/7 on-site fitness center access for benefit-eligible team members.