Project Support Officer

JOB.TITLE Clerk Grade: 03/04 Employment Type: Part-time (20 hrs. per week over Wednesday, Thursday and Friday). Temporary opportunity for up to six months Location: Mc. Kell, Haymarket. Will need to attend the office up to two days per week, with a potential start time of 8.15am Salary range: $87,199 - $95,482 per annum plus super (pro-rata) Your responsibilities will include: Support the administration and ongoing maintenance of the Learning Management System (LMS), ensuring information remains accurate and up to date, while working collaboratively across the business, Leadership and Capability Team, and People Culture to respond to enquiries, resolve issues, and support the delivery of learning and capability programs and initiatives.

Coordinate key Department of Customer Service (DCS) flagship programs, including participant management, event logistics, and venue coordination. This role requires regular attendance at various DCS metropolitan locations for program delivery, up to two days per week, with an 8:15am start time . As these programs are delivered face-to-face, the start time requirement is essential to the role.

About the team

An opportunity has arisen for a high-performing Project Support Officer to join the Leadership and Capability team in the People Innovation and Experience team within DCS. People Innovation and Experience sits within our People and Culture division and is responsible for the delivery of key programs, initiatives, and services across the full employee lifecycle at DCS to support an engaged workforce.

Reporting to the Senior Programs Officer, you will use your amazing organisational and problem-solving skills to manage and coordinate the learning initiatives across DCS.

About You

You are committed to enabling success through expert problem-solving, sound judgement, and a customer-focused approach. You thrive in complex environments, working collaboratively across the business to solve problems and achieve outcomes. Highly organised and detail-oriented, you effectively manage competing priorities while consistently delivering against agreed timeframes.

A strong team player who can also work autonomously, you demonstrate initiative, adaptability, and a willingness to continuously learn and improve. To be successful in this role you will have: Demonstrated experience (or the ability to learn) in supporting a Learning Management System (LMS) within a large and complex organisation, serving as the primary point of contact and subject matter expert.

An applicant with strong Cornerstone experience would be highly desirable. Proven ability to coordinate complex activities, identify issues, and implement effective solutions in a dynamic environment. Demonstrated experience managing multiple competing priorities while maintaining high standards of accuracy and meeting deadlines.

Experience developing, implementing, and maintaining standard operating procedures, processes, and documentation to improve the efficiency, effectiveness, and consistency of systems and services. Strong project coordination and organisational skills, supported by excellent written and verbal communication abilities. Highly developed customer service and stakeholder relationship management skills, with a commitment to delivering positive outcomes.

Experience collaborating with a diverse range of stakeholders across business units to deliver services, programs, and projects. Experience working within agile project environments, including monitoring and managing work through Kanban boards or similar project management tools. Demonstrated ability to work autonomously, exercise sound judgement, and consistently deliver outcomes within agreed timeframes.

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Looking for more information about the role? Why not reach out to the Senior Program Officer, Meredith Chapman – [email protected] to learn more about this incredible opportunity. What's next? Your application should include an up-to-date CV and cover letter which clearly details your relevant skills, experience to this position