Housekeeping Manager

An award-winning, uxury safari destination located in the heart of the Timbavati Private Nature Reserve is seeking a meticulous and hospitality-driven Housekeeping Manager. The successful candidate will oversee the entire housekeeping and laundry operations for our exclusive luxury bungalows and camps, ensuring an authentic and deeply personal guest experience.

Key Responsibilities

Manage, mentor, and schedule the housekeeping and laundry teams to ensure flawless operational efficiency and high morale. Quality Assurance: Conduct rigorous daily audits of guest suites, communal guest spaces, the traditional boma, and back-of-house areas to maintain world-class luxury cleanliness standards. Turn-Down Excellence: Oversee the signature evening turn-down service, ensuring premium touches like precisely drawn mosquito nets and tailored guest amenities are immaculately prepared.

Inventory & Procurement: Manage stock levels for high-end guest amenities, cleaning chemicals, and luxury linens while controlling the departmental budget. Cross-Department Coordination: Work closely with the maintenance and front-of-house teams to seamlessly coordinate room readiness, repairs, and deep-cleaning schedules.

Staff Development: Design and implement ongoing training programs focusing on luxury hospitality etiquette, sanitation protocols, and safety compliance.

Requirements

Minimum of 3 to 5 years of housekeeping management experience within a 4- or 5-star luxury safari lodge or boutique hospitality environment.

Education

Grade 12 / Matric certificate required; a tertiary qualification or diploma in Hospitality Management is highly advantageous. Attention to Detail: An uncompromising eye for aesthetic presentation, luxury linen care, and detail-oriented room setups. Skills: Exceptional communication, organizational, conflict resolution, and bush-hospitality leadership skills.

Adaptability: Ability to thrive in a remote bush environment and work flexible operational hours, including weekends, public holidays, and evening shifts.

Benefits

Benefits

& Work Environment Competitive salary package based on luxury hospitality experience. On-site accommodation and meals provided within the reserve. Rotational cycle / leave days suited for remote lodge operations.