Administrative Support Specialist

Job Requisition: DME Support Specialist Location: Harbor Oxygen- Pontiac, Michigan Position Type: Full-Time (Office-Based) Hourly Pay: $20-25 Benefits: Eligible for employee benefits Position Overview Harbor Oxygen is seeking a dependable and detail-oriented DME Support Specialist to join our Pontiac, Michigan. This office-based role plays a key part in coordinating Durable Medical Equipment (DME) and managing Home Sleep Testing (HST) services.

The ideal candidate will be organized, patient-focused, and able to collaborate effectively with both clinical and administrative staff.

Key Responsibilities

Durable Medical Equipment (DME) Coordination Process and manage DME orders (e.g., CPAP/BiPAP machines, masks, tubing) as prescribed by providers using Salesforce. Educate patients in-office on proper equipment usage, care, and maintenance. Maintain inventory of DME, ensuring all devices are clean, functional, and ready for use.

Serve as a primary contact for patient questions and support related to DME. Administrative & Compliance Duties Document all patient interactions, equipment dispensed, and test results in EMR and Salesforce. Assist with insurance verification and prior authorizations for DME and HST. Support the office team with additional clinical or administrative tasks as needed.

Qualifications

High school diploma or equivalent required. Experience in healthcare or medical equipment settings preferred. Strong communication and organizational skills. Familiarity with EMR systems and Salesforce is a plus. Ability to work independently and as part of a team.