Front Desk Agent - PM Per Diem

Description Front Desk Agent Per Diem – Hilton Garden Inn Downtown Worcester Join our dynamic team at the Hilton Garden Inn in downtown Worcester as a Front Desk Agent. We are seeking friendly, professional, and customer-focused individuals to provide exceptional service to our guests. This per diem position is to fill a 3pm - 11pm shift and is an opportunity to be part of a renowned hospitality brand committed to delivering memorable guest experiences.

Key Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Check guests in and out efficiently using the hotel management system
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Manage reservations, cancellations, and modifications accurately
• Provide information about hotel amenities, local attractions, and services
• Maintain the cleanliness and organization of the front desk area
• Assist with administrative tasks such as phone coverage and data entry
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Follow all hotel policies and procedures to ensure safety and security Skills and Qualifications:
• Previous experience in hospitality or customer service preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work a 3pm – 11pm shift on a per diem basis
• Proficiency in computer systems and reservation software is a plus
• Professional appearance and positive attitude
• Ability to handle stressful situations with tact and professionalism At Hilton Garden Inn, we foster a welcoming and inclusive environment that values growth and development. Join us and be part of a team dedicated to creating memorable experiences for our guests while advancing your career in hospitality.

Requirements

• ability to understand and work with property management system - provide exceptional customer service - provide service recovery when needed - exhibit professionalism - be punctual