Team Leader Collections

The Team Leader Collections plays a crucial role in our organization, acting as the primary contact for customers and leading a team of customer care executives. This position requires excellent communication skills and the ability to work shifts. Manage a team of customer care executives, motivate and guide them to ensure high performance.

Handle customer inquiries and complaints, finding solutions and providing exceptional service. Ensure all customer interactions are of high quality and provide accurate information to customers. Work closely with the management team to improve team productivity and efficiency. Monitor team performance, identify areas for improvement, and initiate necessary actions for enhancement.

Proven experience as a Team Leader or similar role, preferably in a customer service environment. Excellent leadership, communication, and interpersonal skills. Ability to work various shifts, including nights and weekends. Strong problem-solving and analytical skills, with attention to detail. Proficiency in using Microsoft Office and customer service software.