Hospital Liaison

Job Title: Hospital Liaison Department: Community Relations / Patient Services Reports To: Director of Community Relations or Operations Manager Employment Type: Full-time/Part-time Position Summary The Hospital Liaison serves as the primary connection between a healthcare organization and hospital staff, patients, families, referral partners, and community organizations.

The role focuses on building professional relationships, coordinating referrals and services, educating hospital personnel about available programs, and helping ensure a smooth transition of patients from the hospital to appropriate care or community services.

Key Responsibilities

Develop and maintain relationships with hospitals, physicians, nurses, social workers, discharge planners, and case managers. Serve as a point of contact for hospital referrals and coordinate communication between hospital teams and the organization. Educate hospital staff and referral partners about available services, programs, and eligibility requirements.

Identify potential patients or clients who may benefit from the organization's services. Follow up on referrals and assist with the transition from hospital to home, outpatient care, or other appropriate services. Conduct regular hospital visits and maintain a visible professional presence. Respond promptly to questions, referral requests, and service-related concerns.

Maintain accurate records of referrals, contacts, outreach activities, and follow-up. Participate in community outreach, networking events, health fairs, and professional meetings. Collaborate with clinical, administrative, marketing, and intake teams to improve referral processes. Monitor referral activity and provide reports to management.

Maintain confidentiality and comply with HIPAA and applicable healthcare regulations. Represent the organization professionally and build positive relationships with healthcare partners.

Qualifications

High school diploma or equivalent required; associate or bachelor's degree in healthcare, business, social services, marketing, communications, or a related field preferred. Previous healthcare, hospital, case management, community outreach, sales, or business-development experience preferred. Strong communication and interpersonal skills.

Ability to establish relationships with healthcare professionals and community partners. Excellent organization, follow-up, and time-management skills. Ability to work independently and as part of a multidisciplinary team. Knowledge of HIPAA and healthcare referral processes preferred. Valid driver's license and reliable transportation may be required for hospital/community visits.

Preferred Skills

Relationship building Networking and community outreach Referral development Customer/patient service Presentation and public-speaking skills Documentation and recordkeeping Problem solving Professional communication Knowledge of local healthcare and community resources Physical/Work Requirements This position may require frequent travel between hospitals, healthcare facilities, and community locations.

The employee may spend significant time walking through hospital facilities, attending meetings, and interacting with patients and healthcare professionals. Typical Goal: Build strong hospital relationships and ensure qualified patients receive timely access to the organization's services. #FSHP