HVAC Customer Service Representative - Navi Mumbai

Job Overview: We are seeking a friendly, organized, and solutions-oriented HVAC Customer Service Representative to serve as the first point of contact for our customers. This role involves answering calls, scheduling service appointments, assisting with inquiries, and ensuring a smooth, professional customer experience from start to finish.

Customer Interaction Answer inbound calls and respond to customer inquiries about HVAC services, maintenance, and installations. Provide clear and accurate information about services, pricing, warranties, and scheduling. Handle customer complaints or service issues with professionalism and escalate when necessary. Scheduling & Coordination Schedule service calls, maintenance appointments, and installations using scheduling software.

Coordinate technician routes and communicate timeframes to customers. Update customers on appointment status, delays, or rescheduling needs. Administrative Support Maintain accurate customer records, work orders, and service logs in CRM or dispatch software. Process service agreements, estimates, invoices, and payments.

Assist with follow-up calls to ensure customer satisfaction. Team Communication Communicate effectively with field technicians, dispatchers, and supervisors to ensure timely service delivery. Relay special instructions, job notes, or urgent service needs. Sales & Upselling Inform customers of seasonal promotions, maintenance plans, or service upgrades.

Promote company services that align with the customer’s needs.

Requirements

Education

Graduates/Undergraduates Additional training or coursework in customer service or office administration is a plus. Experience 1–2 years of customer service experience, preferably in HVAC, home services, or scheduling/dispatch. Familiarity with HVAC terminology or service processes is a plus. Skills Excellent verbal and written communication skills.

Strong organizational and time-management abilities. Proficiency in Microsoft Office or Google Workspace. Ability to multitask in a fast-paced environment. Benefits