WFM Team Lead (Makati) | Onsite

Availability: Must be amenable to start ASAP Responsibilities: Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity. Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges. Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.

Requirements

At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success. With at least a college level education Exceptional analytical, organizational, and problem-solving capabilities Highly proficient in scheduling software and Microsoft Excel to streamline processes Willingness and ability to work onsite in Makati with flexible working hours Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting