Process Coordinator

1. Order Tracking and Monitoring Ensure all orders are tracked accurately from order confirmation to delivery. Monitor the status and movement of each job in the production process. Maintain up-to-date records of job timelines and progress. Monitor the accuracy of the task performed using spot audits every day.
2. Timeliness and Follow-Up Identify and track pending jobs and their time delays. Remind and follow up with doers for delayed jobs. Ensure timely resolution of support tickets in coordination with problem solvers. Use O2D, PMS, dashboards for tracking. In case systems are down, perform manual tracking.
3. System Monitoring and Compliance Regularly monitor FMS, Checklists, PMS, Purchase FMS, and IMS for compliance and updates. Ensure full kitting processes are followed with the help of DEO. Audit systems to ensure accuracy and completeness of data.
4. Bottleneck Identification and Resolution Identify bottlenecks in the production process and communicate them to management. Follow up on identified issues to ensure they are resolved promptly. Maintain support tickets and coordinate resolution efforts.
5. Target vs. Actual Production Tracking Track the 12-week plan and the daily output. Present the challenges to MD in real time (on the same day).
6. Communication and Coordination Act as a communication bridge between sales and production departments. Provide status updates and delivery dates to CRMs and other stakeholders. Ensure that all relevant parties are informed of job statuses and any issues.
7. Support Ticket Management Maintain and monitor the support ticket system. Ensure timely and effective resolution of issues raised through support tickets. Coordinate with relevant problem solvers to resolve problems efficiently.

Requirements

Track all the orders in the company and know each job and its movement in the organization. Track pending jobs and their time delays. Be majorly accountable for on-time delivery by tracking delivery dates and monitoring progress. Function as an auditor, not a data collector. Audit and follow up on all processes and tasks.

Check if all data is collected and correct. Track each step, identify where work is stuck or deviated, and escalate appropriately. Politely remind and communicate targets to relevant personnel. Work one level above the DOER (if DOER is an operator, contact their supervisor; if DOER is an officer, contact them directly).

In case of problems, identify who can solve them, raise a Help Ticket (H.T.), assign it to the concerned person, and follow up until resolved. Take confirmation from the DOER once the issue is resolved. Any corrective action in planning can only be taken by the planner.

Benefits

Competitive compensation with performance-based increments Exposure to a high-precision manufacturing ecosystem On-the-job training and skill-building opportunities Professional and growth-focused work culture Long-term career path within operations and process excellence