Student Relation Executive

About Us

Elance is a fast-growing commerce education company delivering professional programs across ACCA, CMA(USA) through offline centers, online platforms, and hybrid learning models. Headquartered in Kerala, we are on a mission to create career-ready professionals through strong academics, industry relevance, and technology-driven systems. Why Work With Us

• Growth-Focused Careers
• Clear role ownership, learning opportunities, and leadership exposure.
• High-Energy Culture
• We value initiative, accountability, and a never-settle mindset.
• Purpose-Driven Work
• Every role contributes directly to transforming student careers.
• Structured & Fair Systems
• Transparent KRAs, KPIs, and performance reviews.
• Winning Team Environment
• We celebrate effort, performance, and milestones together.
• Strong Growth Story
• Be part of a brand expanding across India and global markets Job Summary The Executive – Student Service is responsible for managing student relationships, ensuring high levels of engagement, student referrals, and providing necessary support throughout their academic journey. This role requires excellent communication and problem-solving skills, as well as a student-centric approach to enhance retention and satisfaction.

Key Responsibilities

• Act as the primary point of contact for students, addressing their inquiries via calls and emails.
• Guide students on course details, enrolment processes, academic schedules, and exam registrations.
• Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.
• Handle and resolve student concerns efficiently, ensuring a positive learning experience.
• Maintain and update student records, attendance, and feedback in the system.
• Collaborate with faculty, academic coordinators, and other departments to enhance student experience.
• Assist students with fee payments, installment plans, and financial queries.
• Conduct regular follow-ups with students to track their progress and address any challenges.
• Organize student engagement activities, webinars, and academic workshops.
• Ensure adherence to company policies and escalate complex issues to senior management when necessary. Key Requirements
• Bachelor’s degree in any discipline (Education, Business Administration, or related fields preferred).
• Minimum 2 years of experience in student relationship management, customer service, or academic administration.
• Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus).
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple student queries efficiently.
• High level of patience, empathy, and customer service orientation