Customer Care Specialist

The City Hall Customer Care Specialist will serve as the first point of contact for visitors, residents and stakeholders. This role has a primary responsibility of ensuring exceptional customer service experiences for all individuals interacting with the City of Midland and City Hall. This individual will be tasked with taking ownership of customer service and plays a crucial role in creating a positive impression of the City of Midland and City Hall, enhancing the overall experience for visitors and residents alike.

This role directly supports the City of Midland’s strategic goal of Transparent and Consistent Communication by providing courteous, accurate, and timely information to the...