Facilities Coordinator

The facilities Coordinator is responsible for managing incoming customer requests too include email, phone and electronic submittals. The FC will triage all requests, assign the appropriate resources for service, and follow the job through to completion. The FC is responsible for ensuring key service metrics are maintained for each individual service request, while ensuring transparent and proactive communication is provided to the customer.

The coordinator will manage the work with the field resource ensuring the field resource understands expectations for the request. Additional responsibilities for the FC include following up on dispatches, updating customer platforms, verifying time on site, requesting proposals and other clerical duties required to resolve completion of work.