Aftersales - Spare Parts Specialist

Position Summary

The Spare Parts Specialist is the primary link between our Benelux dealer network and the wider organization, resolving dealer requests efficiently, and driving projects that raise satisfaction for both dealers and end consumers.

Key Responsibilities

1-Dealer First Point of Contact Act as the primary point of contact for the Benelux dealer network, managing daily requests quickly and accurately. Analyze recurring requests to uncover patterns and turn them into long-term, structural market solutions. Build strong, trust-based relationships with dealers, becoming their go-to partner for parts availability and support.

Track response times and resolution quality, using data to continuously raise the level of service. 2-Manage Projects Take part in weekly and/or monthly internal projects assigned by the Spare Parts Manager, aimed at improving satisfaction for dealers and end consumers. Support cross-functional initiatives with logistics, planning, and sales, learning how the different parts of the supply chain connect.

Follow through on assigned tasks with a hands-on approach, keeping the Spare Parts Manager updated on progress. Bring forward ideas and observations for improving spare parts processes as your understanding grows. 3-Be part of a team Join a growing, ambitious team built on a strong team mindset, where colleagues support and build on each other's strengths.

Work closely with colleagues across Benelux, and use these interactions to build your understanding of how regional and country operations connect. Bring a curious, proactive attitude and a genuine eagerness to grow to a fast-paced environment.

Qualifications

Relevant experience in a customer-facing, first point of contact role, delivered at a high level of professionalism and service. Relevant experience in spare parts, logistics, or supply chain, preferably within the automotive industry, and/or a Bachelor's or Master's degree in a related field. A proactive, hands-on approach to turning that understanding into practical contributions.

Fluent in English, with strong skills in listening, speaking, reading, and writing to support communication across the Benelux region. Proficiency in Dutch, French, and/or Chinese is a strong plus. Proficient in Microsoft Office, with advanced skills in Excel for data analysis and/or a high level of understanding and learning interest.

What Do We Offer Competitive salary and benefits package. 8% holiday allowance. Food allowance. Commuting allowance or company car (depending on the position). Phone allowance. The opportunity to be part of a pioneering team launching new automotive brands in Europe.