Customer Service Team Lead (Chinese Speaker)

Customer Service Supervisor Location: Dubai, UAE Employment Type: Full-time Job Summary We are seeking an experienced Payment Customer Service Supervisor to lead customer operations, oversee payment and settlement processes, monitor team performance, and ensure a high level of customer satisfaction. The ideal candidate will have experience in payment operations, customer management, and team leadership.

Key Responsibilities

Manage and monitor team performance through KPIs and operational targets Maintain and develop customer relationships to support business growth Oversee payment and settlement processes, ensuring timely and accurate transaction handling Investigate and resolve payment-related issues and exceptions Monitor transaction activity and collaborate with risk and compliance teams when required Track operational metrics and prepare performance reports Identify opportunities to improve customer experience and operational efficiency Requirements Bachelor's degree in Finance, Economics, Business, or a related field Minimum 3 years of experience in payment operations, customer operations, or related fields Strong understanding of payment processing and settlement workflows Experience managing teams and analyzing operational data Fluent in English and Chinese (written and spoken) Strong communication, problem-solving, and organizational skills Ability to work effectively in a fast-paced environment Benefits Competitive salary package Performance-based bonus Career growth opportunities Dynamic and international working environment