Customer Care Officer - Internal Dispute Resolution

The Customer Care team are seeking expressions of interest for a Customer Care Officer (CCO) position within the Internal Dispute Resolution (IDR) team. Reporting directly to the Team Performance Manager, Internal Dispute Resolution (TPM, IDR) you will be responsible for managing and investigating a portfolio of complex disputes and providing verbal and written responses to customers and their representatives.

Working in the IDR team, you will work within a great team environment with a friendly culture. This autonomous role will allow you to develop your problem solving and dispute resolution abilities which are highly valued skills in the current financial market. The ideal candidate will possess: Active tenure in a case-management position within the Internal Dispute Resolution (IDR) team, A solid understanding of regulatory obligations across both debt purchase and consumer lending environments, combined with deep familiarity with Credit Corp systems and operational processes, A demonstrated track record of successfully managing a complex complaints portfolio while consistently meeting KPIs and strict regulatory deadlines, A strong ability to identify emerging risks, operational trends, and systemic concerns during complaint investigations, Exemplary role-model behaviour, personal accountability, and a positive attitude, paired with strong attention to detail, multitasking capabilities, and a proactive attitude toward feedback, Exceptional relationship-building skills to collaborate and manage connections with key stakeholders across the business, and Strong verbal communication skills and the ability to draft clear, concise, and legally compliant written correspondence.

Please contact Amanda Phillips (TPM, IDR) on ext. 15916, Steve Hey (TPM, IDR) on ext. 6749 or Tayla Henderson (TPM, IDR) on ext. 6577 if you have any questions about the role and if you are interested in applying. Please submit your resume and a covering letter detailing your experience in complaint management with your required skills.

We look forward to hearing from you!