Seasonal Hotel Representative

Seasonal Tour Representative / Concierge – St. James Travel & Tours As a Hotel Tour Representative / Concierge, you will be the main point of contact for guests during their stay, delivering personalized service, expert recommendations, and seamless coordination of their holiday experiences.

Your role

involves a mix of sales, guest relations, and operational support, all delivered with a proactive and customer-focused approach.

Job Responsibilities

This will include, but not be necessarily limited to, and in no particular order of priority: Proactive, customer-friendly approach to providing Meet & Greet Services, Representation Services for St. James Travel and Tours Preparation of Welcome Packs

• Provision of holiday information to clients in scheduled briefings and call-back visits
• Sales of tours and excursions to guests in-resort
• Manage all written and verbal communication with guests and suppliers to book/cancel or change a tour/activity booking
• Completion of all necessary paperwork and weekly reports in a timely manner
• Liquidation of all vouchers and monies collected, once a week, with the accounts department. Note that even if no monies are collected, a liquidation report is required
• Proactive reporting on client issues and concerns
• Participate in weekly meeting is compulsory
• Respond to guests’ emails and enquires in a timely and professional manner
• Resolution of customer complaints and problems as far as possible escalating as needed Assist guests in emergencies (e.g., illness, accident) by liaising with medical providers or informing management promptly. Be available for occasional after-hours guest inquiries or emergencies as scheduled or required Maintain up-to-date knowledge of all tours, excursions, activities, and restaurants across the island in order to confidently and accurately inform and advise guest Meet or exceed weekly sales targets and Customer service targets set by management and/or by Tour Operators Maintenance and enhancement of St. James Travel & Tours service standards and reputation as a leading Caribbean DMC Maintain a good relationship with all our partners,- hotel, excursion and restaurant suppliers under the guidance of the Senior Operations Supervisor and / or Kavita Sandiford, General Manager, Nicki King, Director of Operations
• Ground Handling & Cruise Industry Qualifications & Experience: Previous experience in a guest-facing role (preferably in tourism, hospitality, or concierge services) Must own a reliable vehicle and hold a valid driver’s license Strong communication skills (verbal and written) Basic tech proficiency (email, WhatsApp, tablets, digital booking tools) Sales experience or comfort with promoting in-resort products and services Ability to work flexible hours, including weekends, holidays, and early mornings or late nights Must have knowledge of all tours, excursions, activities, and restaurants across the island Professional appearance and demeanor Fluency in English is required; knowledge of an additional language — preferably French — is a strong asset Key Competencies: Customer Service: Friendly, approachable, and guest-focused Communication: Clear, courteous, and confident in all interactions Sales Ability: Comfortable recommending and upselling products and services Problem-Solving: Calm and resourceful under pressure Attention to Detail: Accurate handling of bookings, vouchers, and reports Teamwork: Collaborative and supportive of colleagues Time Management: Punctual, organized, and efficient Adaptability: Flexible with changing schedules and guest needs Professionalism: Composed, polished, and discreet in all settings Initiative: Takes ownership and seeks ways to enhance service Cultural Sensitivity: Respectful of guests from diverse backgrounds