Customer Support Specialist - Swedish language

For an international project within the insurance industry, we are looking for a Swedish-speaking Customer Support Agent who will provide professional customer assistance and contribute to creating a positive customer experience through daily communication and problem-solving. In this role, you will have the opportunity to work in a dynamic environment, develop your communication skills, and become part of an international team.

Key Responsibilities

Handle inbound customer calls and inquiries in a professional and timely manner Provide accurate information regarding insurance policies, products, and available services Resolve customer requests with a customer-focused and solution-oriented approach Maintain and update customer records within internal systems Escalate more complex cases to the appropriate departments when necessary Ensure a high standard of customer service and customer satisfaction in every interaction What We Are Looking For Fluency in Swedish, both written and spoken Good command of English Previous experience in customer support or a call center environment is considered an advantage Strong communication and interpersonal skills Professional and customer-oriented approach Well-organized, responsible, and capable of working independently Comfortable working with computers and digital tools Ability to handle confidential information with discretion What We Offer The opportunity to work on an international project within the insurance industry Stable and long-term employment Structured onboarding and training support Professional growth opportunities in a dynamic environment A collaborative team culture focused on quality, professionalism, and customer satisfaction