Aftersales Training Specialist – Netherlands

Location Amsterdam, The Netherlands About the Role As our Aftersales Training Specialist, you will play a pivotal role in ensuring the Omoda & Jaecco dealer network is equipped with the skills and knowledge to deliver top-notch service. From designing comprehensive training programs to fostering a culture of continuous learning, you will be at the forefront of empowering our Aftersales team and dealers to exceed expectations.

Key Responsibilities

Develop Training Programs: Design and implement structured training initiatives tailored to the needs of the Omoda & Jaecco dealer network in Netherlands. Deliver Engaging Training: Conduct training sessions through webinars and in-person classes, covering technical, product, and operational knowledge. Collaborate with Stakeholders: Work closely with Regional Aftersales Managers and Technical Support teams to identify training needs and provide customized solutions.

Promote Continuous Development: Foster a learning-focused culture within the Aftersales team, driving professional growth and enhanced performance. Manage Budgets: Establish and monitor training budgets, ensuring cost-effective use of resources. Leverage Technology: Evaluate and implement new tools, technologies, and methods to enhance training effectiveness and efficiency.

Qualifications

Automotive Industry Expertise: A minimum of 2 years’ experience in training roles within the automotive sector, with a solid understanding of technical operations and Aftersales service. Technical Proficiency: IMI-certified training in hybrid and electric vehicle systems is essential. Educational Background: A formal qualification in training or engineering (or equivalent experience, such as Master Technician status).

Training Skills: Proven ability to create, deliver, and evaluate impactful training programs. Technical Literacy: Skilled in reading and interpreting engineering drawings and electrical schematics. Modern Learning Tools: Familiarity with web-based learning platforms and innovative educational techniques. Communication Expertise: Strong influencing and engagement skills, with proficiency in English (written and spoken).

Dutch is a plus! Software Proficiency: Advanced knowledge of Microsoft Office Suite. Flexibility: Willingness to travel. Driving License: A full and clean driving license is mandatory.

What We Offer

Competitive salary. 8% holiday allowance. Food allowance. Commuting allowance or company car (depending on the position). Phone allowance. The opportunity to be part of a pioneering team launching new automotive brands in Europe.