Manager - Business Excellence

Own customer business implementation projects in global capacity for freight forwarding solutions, including airfreight, sea freight, road freight and rail freight. Ensure a total operations and system solution mapped with cross-functional teams (Operations, IT, legal etc.) to exceed internal stakeholders and customer expectations.

Translate customer requirements into SOPs effectively to ensure a zero-defect implementation. Provide business requirements to ITS to facilitate e. Solutions development and, co-ordinate with IT, operations and customer for SIT, UAT, bugs fixing, deployment and post-deployment hyper-caring. Engage, manage and track status of project activities, change request, deliverables and resources availability with timely risk pre-alert.

Communicate with key stakeholders and customers, produce weekly progress updates. Conduct trainings to operations and external parties on SOP/eSOP. Post-implementation support to coah stations compliance to SOP/eSOP. Facilitate the KPI measurement and regular business review setup for the account owner can keep the business up and running.

Initiate customer programs to enhance services quality, resolve persistent KPI / services failure, support customer EDI integration. Lead global initiatives of process standardization and continuous process improvement for deployment in regions and countries.