Reservations and Guest Experience

Apes Hill Resort Inc., a world premier golf resort and community, is seeking to recruit highly dynamic and motivated individuals to join our Guest Experience team in the following positions. Candidates MUST indicate which position they are applying for before submitting their application.

1. Guest Experience Agent The Guest Experience Agent is responsible for providing guests with a memorable experience. The successful incumbent must possess the ability to use their initiative and take a hands-on approach to ensure guests satisfaction and ensure that guests explore the local area and get the most out of their stay. Guest Experience Agent is responsible for providing guests with a memorable experience. The successful incumbent must possess the ability to use their initiative and take a hands-on approach to ensure guests satisfaction and ensure that guests explore the local area and get the most out of their stay.

Key Responsibilities

Respond to all guest requests in a timely manner and follow up to ensure guest satisfaction. Gather and provide information to guests about the property, its amenities, events and activities. Collaborate with various departments as required to resolve any guest concerns. Prepare accurate and timely ad hoc reports.

Qualifications

& Competencies: A Certificate / Diploma in Hospitality or related discipline. A minimum of three (3) years’ experience in Guest Services in a luxury environment. A passion for premium customer service. Excellent communication, and problem-solving skills. 2. Driver The Driver will be required to transport members from Apes Hill Resort to the Apes Hill Beach Club, or on excursions as required.

Key Responsibilities

Safely transport guests to and from Apes Hill Resort. Ensures that the assigned vehicle is always well maintained and in good working order. Maintains a pleasant and welcoming demeanor with all members, guests, homeowners and customers.

Qualifications

& Competencies: A minimum of three (3) CXC or GCE “0” level subjects including Mathematics and English Language. A minimum of three (3) years’ driving experience, preferably in the service industry. A valid Heavy Duty Driver’s license. Be able to provide a comfortable and safe experience to guests and members. Please note that the duties and responsibilities outlined in this posting are intended to provide a general overview of the role and are not exhaustive.

We thank all applicants for their interest, however, only candidates selected for an interview will receive acknowledgement.