Players Club Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works with PD Manager in overseeing Players Club staff. Prepares schedules & payroll for Players Club Staff with approval of PD Manager. Works a scheduled shift in Players Club when necessary. Enroll new customers into the CasinoTrac database using appropriate procedures. Interacts with Guests on the casino floor. Maintain player accounts with special attention to detail.

Walks the casino floor and interacts with guests. Make prudent decisions, within department guidelines, regarding complimentary. Participates in property events and promotional activities to include weekend & holiday promotions. Assists with Contacting guests using effective telemarketing skills for events and other related casino activities.

Consults with PD Manager and Casino Shift Manager regarding comp decisions. Attends Marketing meetings. Must use highly effective verbal, written, telemarketing and communication skills when dealing with all players. Assists with implementation and follow-up for all special events and receptions as directed by the PD Manager.

MCs Promotional events. Communicates with Management and other department employees to keep them up to date and aware of current and upcoming promotions and events. Assists with setting and dismantling displays for promotions and events as necessary. MCs Slot Tournaments. Will require working evenings, weekends, and holidays as required.

Ensure compliance with Tribal, State, Federal, and NIGC regulations. Ensure control/protection of company assets. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Other duties as directed. Hours are determined by 24-hour schedule and subject to change.