Brand Integrity Specialist

The Brand Integrity Specialist supports HFC’s multi-brand franchise system by serving as a key point of contact for customer inquiries and concerns while supporting the compliance team’s audit programs. This role partners with franchisees to resolve customer issues positively, ensure adherence to brand standards and contractual requirements, and identify opportunities for process improvement and franchisee education.

The ideal candidate is a seasoned customer relations professional who is highly organized, process-oriented, and comfortable managing competing priorities. This is a hybrid position requiring three days per week onsite in our Flower Mound office.