Campaign Executive / Event Specialist

Job Summary

We are seeking a proactive and enthusiastic Community Operations Specialist to manage and grow our online communities. This role is responsible for engaging users, creating meaningful interactions, organizing community activities, and maintaining a positive user experience while supporting the company's business objectives.

Responsibilities

Community Management

Manage and moderate online communities across platforms such as WhatsApp, Telegram, Discord, Facebook Groups, and other social channels. Monitor daily community activities and ensure discussions remain active, positive, and aligned with community guidelines. Respond to member inquiries, comments, and feedback in a timely and professional manner. Handle user complaints and escalate issues to the appropriate internal teams when necessary.

Community Growth & Engagement

Develop and execute strategies to attract new community members and increase community participation. Initiate conversations, discussions, and engagement activities to maintain an active community environment. Build strong relationships with community members, key users, and brand advocates. Encourage user-generated content and community participation through interactive campaigns and activities.

Content Creation & Communication

Create, schedule, and publish community announcements, updates, educational content, and promotional materials. Collaborate with Marketing, Product, and Operations teams to communicate company initiatives and campaigns effectively. Ensure all community communications are clear, consistent, and aligned with the brand's tone and messaging.

Event & Campaign Management

Plan, coordinate, and execute online and offline community events, including webinars, live sessions, contests, giveaways, and promotional campaigns. Manage event logistics, participant communication, and post-event follow-ups. Track campaign performance and provide recommendations for future improvements.

User Feedback & Insights

Collect, organize, and analyze community feedback, suggestions, and concerns. Provide regular feedback reports and actionable insights to internal stakeholders. Identify community trends, user needs, and opportunities to improve engagement and user satisfaction.

Performance Monitoring & Reporting

Track and monitor community KPIs such as member growth, engagement rate, retention rate, and event participation. Prepare weekly and monthly performance reports. Analyze data to identify areas for improvement and optimize community strategies. Community Compliance Enforce community rules and guidelines to maintain a respectful and inclusive environment. Monitor and address inappropriate behavior, spam, or policy violations. Support the development and improvement of community standards and best practices.

Job Requirements:

Bachelor's degree or higher, preferably in marketing or a related field. Familiar with mainstream social media in Indonesia, knowledgeable about internet content trends, creative and proactive thinking, with experience in content operations and event planning; candidates with successful cases of large-scale user events will be given priority. Strong communication and cross-disciplinary collaboration skills, self-motivated, detail oriented with a strong sense of responsibility, possessing creativity and strong communication abilities. Fluent in Indonesian and English, with smooth writing and verbal expression. Diligent and practical, with a strong sense of responsibility, initiative, and ability to learn new things quickly.