Operations Support (Claw Machine) 娃娃机运持员

Job Responsibilities

1. Provide daily operational support to stores, including system operation guidance, process optimization suggestions, etc.
2. Respond promptly and resolve various issues and difficulties encountered by stores during operations.
3. Collect and analyze store operation data, monitor key operational indicators, identify potential issues and propose improvement suggestions, prepare operational analysis reports, and provide decision-making support.
4. Evaluate existing operational processes, coordinate resources across departments, propose optimization plans, and drive their implementation.
5. Participate in and drive the implementation of various operational support projects, supervise project progress, coordinate project resources, resolve issues arising during project implementation, and ensure projects are completed on time.
6. As a communication bridge between headquarters and stores, it closely collaborates with other departments, coordinates resources, resolves XFN issues in store operations, and ensures the accurate transmission and feedback of information.
7. Participate in the maintenance and upgrade of the store operation system, collect and provide feedback on issues and suggestions during system use, drive system optimization and upgrade, and ensure the stable operation of the system.
8. Monitor the operational quality of stores, identify and correct behaviors that do not meet company standards, and ensure that store operations comply with the company's rules, regulations, and policy requirements.
9. Identify and assess latent risks in store operations, and formulate risk prevention measures.

Qualifications

1. Bachelor's degree or above, with over 3 years of operational support work experience in the retail industry or related fields.
2. Have experience in Data Analysis, Process Optimization, and Project Management.
3. Proficient in using various work software and operation management systems, with excellent analytical and problem-solving abilities.
4. Strong communication and coordination skills, team spirit, excellent organizational skills, and Time Management skills.
5. English can be used as a working language