IT Engineer

Respond to IT support requests via ticketing system, email, or phone in a timely and professional manner. Diagnose and resolve hardware, software, and network-related issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Set up and manage user accounts, permissions, and passwords (Active Directory, SCCM, Microsoft 365, etc.)

Support the onboarding and offboarding process for employees (equipment setup, system access). Troubleshoot basic server issues and escalate when necessary. Maintain inventory of IT equipment and software licenses. Assist with maintaining cybersecurity practices (e.g., antivirus, updates, patching). Document procedures, solutions, and support interactions.

Collaborate with other IT team members and departments on projects and improvements. Ensure compliance with company IT policies and procedures.

Requirements

Bachelor’s degree in Computer Engineering, Information Technology or a related field. At least 2 years of experience in IT Engineer role. Strong knowledge of Windows OS, Microsoft 365, and basic networking (DNS, DHCP, TCP/IP). Experience with remote tool and ticket system (especially Service Now.) Experience with Active Directly, Office 365 administration.

Good communication skills and ability to work effectively in a team. Strong problem-solving abilities. Strong communication and interpersonal skills. Strong communication in English.