Tours Manager

Lead, mentor, and manage a team of tour consultants to achieve departmental goals. Ensure accurate updates of work-in-progress (WIP) bookings and maintain customer inquiry records in trackers. Organise weekly department meetings to review progress, provide feedback, and strategise for future initiatives. Develop and monitor key performance indicators (KPIs) to improve team and departmental performance.

Foster a positive and collaborative work environment that encourages teamwork and innovation. Oversee the design, pricing, and execution of domestic and international tour packages to ensure they cater to client needs. Collaborate with the Product Development Team to select tour products and identify suppliers. Create and execute marketing strategies to promote tour products and boost customer engagement.

Ensure timely and professional client communication via phone and email. Provide accurate information on travel-related matters, including airfares, itineraries, and tour packages. Monitor and analyse key performance metrics to ensure alignment with departmental goals and identify areas for improvement. Resolve internal and external conflicts to maintain smooth operations and excellent client relationships.

Build and maintain relationships with local and international partners to ensure compliance and foster mutual growth. Manage the Tours Department budget, ensuring profitability and preparing financial reports for senior management. Mentor and train new team members to ensure effective integration and skill development.

Stay updated on travel trends, new destinations, and emerging customer preferences. Ensure compliance with all travel industry regulations and safety standards. Prepare detailed reports on team performance, progress, and departmental developments.

Requirements

Minimum 8 years of experience in the tourism and travel industry, with at least 4 years in a leadership role. Bachelor’s degree in Tourism, Hospitality, Business Administration, or related fields. Strong leadership, organisational, and communication skills. Proficiency in travel management software and tools. Demonstrated ability to develop KPIs, manage budgets, and drive operational excellence.

In-depth knowledge of travel destinations and industry regulations Benefits

• Competitive salary with performance-based increments.
• Opportunities for professional development, including training, seminars, and industry events.
• Exclusive travel discounts, including nett fares for personal and family travel needs.
• Flexible work culture with a casual dress code and flexible working hours.
• Medical cover, including a medical allowance and insurance benefits.
• A vibrant workspace featuring a collaborative and inclusive team culture, with team-building activities.
• Centrally located office for efficient commutes.
• Work-life balance with a five-day work week, annual leave, and performance bonuses.