Ticketing Consultant

Handle daily reservations and ticketing inquiries using Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo. Ensure timely issuance of tickets and flight reservations to meet client demands. Assist with visa requirements, car rentals, accommodations, and other related travel services. Ensure accuracy in travel bookings, including departure and arrival dates, passenger information, and special requests.

Maintain good relationships with clients, providing timely and accurate assistance. Address and resolve ticketing issues, including flight cancellations, delays, and schedule changes. Work on a shift rotation basis, including after working hours, to handle emergency ticketing matters. Promote special fare offers and travel packages to clients and identify upselling opportunities.

Requirements

Minimum Diploma/Degree in the tourism industry or equivalent. Proven experience as a Ticketing Consultant at a travel agency (at least 3 years). Excellent knowledge of Sabre GDS, with knowledge of Amadeus and Galileo as an advantage. Ability to book flights, issue, reissue, and refund tickets. Strong knowledge of airline ticketing procedures, fare rules, and reservation systems.

Excellent communication skills, fluent in written and spoken English and Bahasa Malaysia. Able to work independently and possess strong interpersonal skills. Passionate about the travel, tourism, and hospitality industry.

Benefits

Competitive salary Casual Attire Performance-based increment Discretionary bonus Group Insurance coverage Medical allowance Team Socials