Payment Customer Service Specialist

Payment Customer Service Specialist (Chinese Speaking) Location: Dubai, UAE Job Type: Full-Time About the Role We are looking for a proactive chinese-speaking Payment Customer Service Specialist to support clients using our payment solutions. The successful candidate will manage customer relationships, coordinate payment operations, resolve service issues, and ensure a seamless customer experience.

Key Responsibilities

Build and maintain strong relationships with clients, providing timely support and account assistance. Coordinate payment settlements and monitor settlement progress to ensure timely and accurate processing. Monitor payment operations and identify service issues or transaction irregularities, escalating when necessary.

Handle customer inquiries, service requests, and complaints in a professional and timely manner. Assist clients in increasing business activity by providing operational support and recommending appropriate solutions. Prepare operational reports and maintain accurate business records. Collaborate with internal teams to improve service quality and operational efficiency.

Perform other customer support and operational tasks as assigned.

Requirements

Bachelor's degree or Diploma in Business, Finance, Customer Service, or a related field. Previous experience in customer service, operations, account management, or the payments industry is preferred. Excellent English communication skills, both written and spoken. Strong customer service, interpersonal, and relationship management skills.

Ability to prioritize tasks and work effectively in a fast-paced environment. Strong analytical and problem-solving abilities. Proficiency in Microsoft Office, particularly Excel and Word. Self-motivated, detail-oriented, and able to work independently and collaboratively.

Preferred Qualifications

Experience in payment services, fintech, payment operations, cross-border payments, digital payments, or transaction processing. Experience supporting international or overseas business clients. Experience in online gaming, e-commerce, or other high-volume transaction environments is an advantage.

Benefits

Competitive salary package. Career growth and professional development opportunities. Collaborative and dynamic work environment.