Customer Support Specialist - Swedish language

Join Silver Bell Group and become part of an international insurance project! We are looking for a Swedish-speaking Customer Support Agent who enjoys working with people, solving problems, and providing a great customer experience. As part of our international BPO team, you’ll communicate with customers on a daily basis, assist them with their questions and concerns, and gain valuable experience in a dynamic international environment.

Key Responsibilities

Handle inbound customer calls and inquiries in a professional and timely manner Provide accurate information regarding insurance policies, products, and available services Resolve customer requests with a customer-focused and solution-oriented approach Maintain and update customer records within internal systems Escalate more complex cases to the appropriate departments when necessary Ensure a high standard of customer service and customer satisfaction in every interaction What We Are Looking For Fluency in Swedish, both written and spoken Good command of English Previous experience in customer support or a call center environment is considered an advantage Strong communication and interpersonal skills Professional and customer-oriented approach Well-organized, responsible, and capable of working independently Comfortable working with computers and digital tools Ability to handle confidential information with discretion What We Offer The opportunity to work on an international project within the insurance industry Stable and long-term employment Structured onboarding and training support Professional growth opportunities in a dynamic environment A collaborative team culture focused on quality, professionalism, and customer satisfaction