Chat Support Specialist - Ukrainian language

Are you passionate about helping people and solving problems through chat and email? Join Silver Bell Group and support customers of one of the world’s leading e-commerce platforms. We are looking for Ukrainian-speaking Chat Support Specialists who want to grow in an international environment and be part of a dynamic and supportive team.

Responsibilities

Provide customer support in Ukrainian through chat and email Assist customers with inquiries, orders, and product-related questions Document and maintain accurate records of customer interactions and solutions Ensure a high level of customer satisfaction through professional and friendly communication Requirements: Fluent Ukrainian (written and spoken) Intermediate English level Strong communication skills with a customer-focused mindset Previous experience in customer support or similar roles is a plus Ability to work in a fast-paced and team-oriented environment What we offer: Competitive salary + performance-based bonuses Comprehensive onboarding and training to help you succeed in the role Opportunity to support one of the world’s leading online shopping platforms Modern offices in Belgrade , Novi Sad or Subotica Clear career path and opportunities for advancement within the company Referral bonus program - earn extra by recommending friends Team-building activities and supportive team culture