Front Desk Agent

Front Desk Agent Job Type: Full-Time/ Part-Time Department: Front Office Reports To: Front Office Manager Position Summary We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for creating a welcoming experience for guests while efficiently managing check-ins, check-outs, reservations, guest requests, and general front desk operations.

Responsibilities

Greet and welcome guests in a warm, professional manner. Complete guest check-in and check-out procedures accurately and efficiently. Process reservations, cancellations, modifications, and room assignments. Answer guest questions and provide information about hotel services, amenities, and local attractions. Handle guest requests, concerns, and complaints professionally and promptly.

Process payments, maintain accurate guest accounts, and balance cash or payment transactions. Answer and direct telephone calls and respond to guest emails or other inquiries. Maintain accurate records and protect guest confidentiality. Communicate effectively with housekeeping, maintenance, management, and other hotel departments.

Monitor room availability and assist with resolving room or reservation issues. Follow hotel policies, safety procedures, and customer-service standards. Maintain a clean, organized, and professional front desk area. Perform other duties as assigned by hotel management.

Qualifications

High school diploma or equivalent preferred. Previous hotel, hospitality, customer service, or front desk experience preferred. Excellent verbal and written communication skills. Strong customer-service and problem-solving abilities. Professional, friendly, and positive attitude. Ability to remain calm and courteous when handling difficult situations.

Basic computer skills and ability to learn hotel reservation/front-office systems. Ability to accurately handle cash, credit card transactions, and guest accounts. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Flexibility to work weekends, holidays, and varying shifts as required.

Ability to stand and walk for extended periods and perform routine front desk duties.

Preferred Qualifications

Previous experience with a hotel property-management system (PMS). Knowledge of local attractions, restaurants, and transportation options. Additional language skills are a plus. Hospitality or customer-service training or certification is preferred.

What We Offer

Competitive pay Employee hotel discounts HSA, Paid time off, 401(k),Dental, Vision, ETC How to Apply: Please submit your resume and then complete an in person paper application(Request to Speak to the Front Office Manager)