Facey RX - Sales Representative - Kingston & St. Andrew, St. Catherine, St. James, St. Ann

Job Purpose The Sales Representative is responsible for driving sales performance, strengthening customer relationships and ensuring effective trade execution within assigned territories and accounts. The role requires proactive navigation of the trade environment, identification of commercial opportunities, collection of actionable market and competitive intelligence, and timely reporting of business performance.

The incumbent will support business reviews through the provision of accurate field insights, customer feedback and sales information, while contributing to inventory management and operational efficiency.

Key Responsibilities

Trade Navigation & Sales Execution. Execute approved sales and trade plans to achieve assigned monthly, quarterly and annual sales targets. Effectively navigate assigned territories and trade channels to identify growth opportunities, distribution gaps and emerging customer needs. Maintain consistent market coverage through structured customer call plans and effective territory management.

Identify opportunities for new customer acquisition, product listings, increased product penetration and improved sales volumes. Monitor product availability, shelf presence, merchandising standards and promotional execution within assigned accounts. Support new product launches, trade promotions and other commercial initiatives to strengthen market penetration.

Identify and escalate trade barriers, including product availability, pricing concerns, distribution challenges and customer service issues. Collaborate with internal teams to resolve commercial and operational challenges affecting sales performance. Customer Relationship Management Build and maintain productive relationships with existing and prospective customers across assigned trade channels.

Serve as the primary commercial contact for assigned accounts, ensuring timely follow-up on customer inquiries, orders and concerns. Develop a strong understanding of customer purchasing patterns, business requirements and growth potential. Identify opportunities to increase customer engagement, product assortment and share of business.

Monitor account performance and proactively address declining sales, reduced purchasing frequency and customer inactivity. Support the resolution of customer complaints, delivery discrepancies, returns and other service-related matters. Maintain accurate customer records, including contact information, account activities, opportunities and agreed follow-up actions.

Support adherence to approved credit policies, payment terms and customer account requirements. Market & Competitive Intelligence Continuously gather and report relevant market information to support commercial planning and business decisions. Monitor competitor products, pricing structures, promotional activities, product launches and market positioning.

Identify changes in customer demand, purchasing behaviour and category trends. Provide feedback on product acceptance, customer preferences, market opportunities and barriers to sales growth. Report emerging competitive threats, shifts in trade dynamics and opportunities for product or portfolio expansion. Identify competitor advantages and recommend practical actions to strengthen the company & market position.

Ensure market intelligence is factual, timely and supported by observations from customer engagements. Business Review Support Support the preparation of monthly, quarterly and annual business reviews by providing accurate sales and market-related inputs. Submit territory performance updates, including sales achievements, growth opportunities, customer developments and execution challenges.

Provide relevant customer and competitor insights to support portfolio performance assessments. Highlight underperforming accounts, product gaps, changing customer requirements and potential business risks. Contribute information on promotional effectiveness, new product acceptance and trade execution. Provide recommendations for corrective actions and growth initiatives based on field observations.

Support the implementation of agreed actions arising from business reviews. Weekly & Monthly Reporting Weekly Reporting Submit weekly sales activity reports in accordance with established reporting timelines. Provide planned versus actual customer visits, including reasons for missed calls and corrective actions. Report key customer engagements, orders generated, sales opportunities and follow-up commitments.

Highlight market intelligence, competitor activity, product availability concerns and customer feedback. Provide updates on outstanding customer issues and progress against agreed action plans. Submit the upcoming week's customer call plan. Monthly Reporting Prepare monthly territory performance reports outlining sales against targets and prior-period performance.

Provide customer-level performance updates, highlighting growth, declining accounts and new business opportunities. Summarize market and competitive intelligence gathered throughout the month. Report on trade execution, product availability, promotional activities and distribution opportunities. Identify key challenges affecting sales performance and recommend corrective actions.

Submit a forward-looking territory action plan outlining priorities and opportunities for the following month. Inventory & Stock Count Support Participate in scheduled stock counts, cycle counts and inventory verification exercises as required. Assist with the physical counting, identification and verification of inventory in accordance with established procedures.

Support the identification and reporting of damaged, expired, short-dated or slow-moving inventory. Provide relevant trade insights to support inventory movement, stock rotation and demand planning. Report stock availability concerns and customer demand changes that may affect replenishment requirements. Assist with the investigation of stock discrepancies where sales or customer information is required.

Ensure compliance with inventory control procedures and established stock count protocols.

Qualifications

& Experience Diploma or Bachelor's degree in Business Administration, Marketing, Sales Management or a related discipline. Minimum 2–3 years experience in field sales, distribution, FMCG, pharmaceutical or consumer healthcare sales. Demonstrated experience managing customer relationships and assigned sales territories.

Working knowledge of retail and wholesale trade environments in Jamaica. Experience gathering market intelligence, preparing sales reports and executing trade activities. Proficiency in Microsoft Excel, Word and other reporting tools. Valid driver's licence and ability to travel throughout assigned territories.

Required Skills

& Competencies Strong selling, negotiation and relationship management skills. Sound knowledge of trade channels, customer dynamics and territory management. Commercial awareness and ability to identify sales opportunities. Strong observation and analytical skills. Ability to interpret market activity and competitor behavior.

Effective verbal and written communication. Accuracy, timeliness and attention to detail in reporting. Strong planning, organizational and time management skills. Ability to work independently while collaborating effectively with cross-functional teams. Demonstrated accountability, initiative and results orientation.