Job description
OVERVIEW
Client Service Specialist – Employee Benefits Hybrid At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Client Service Specialist who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.
About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way RESPONSIBILITIES What You'll Do / Your Impact Client Partnership & Service Excellence Serve as a primary resource for employee benefit questions, claims issues, eligibility concerns, billing inquiries, and benefit administration support Deliver responsive, high-quality service while building strong client relationships Assist with open enrollment activities and employee communications Operational & Compliance Excellence Maintain accurate records and documentation within agency management and benefits administration systems Support client implementations, renewals, billing reconciliations, and ongoing service requests Ensure data accuracy and timely completion of administrative processes Growth & Retention Contribute to positive client experiences that support retention and long-term partnerships Collaborate with internal teams to identify service improvements and drive operational efficiency Support special projects and initiatives that enhance overall client success QUALIFICATIONS What You Bring Required High school diploma Ability to obtain a Life & Health License within six months of employment Strong customer service, communication, and organizational skills Ability to manage multiple priorities in a fast-paced environment Proficiency with Microsoft Office Suite Preferred Bachelor's degree Bilingual in Spanish and English Experience supporting employee benefits, insurance, or client service functions Experience with benefits administration or agency management systems Core Competencies Client-first mindset Attention to detail Accountability and follow-through Collaboration and relationship building Problem-solving and sound judgment Adaptability and initiative ADDITIONAL INFORMATION Compensation: Hourly range: $23.
00 – $35.90 per hour Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. Work Model: This role is Hybrid Professional Development – Alera Group Academy At Alera Group, growth isn’t left to chance. Through Alera Group Academy , we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You’ll have access to: Role-specific learning paths Leadership development programs Technical and compliance training Industry certifications and continuing education support Peer learning and knowledge-sharing communities Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.
Licensure & Certifications (If Applicable) This position may require: Active [State Life & Health License / Property & Casualty License / Series 6/7/65/66 / etc.] Ability to obtain required licensure within [X] months of hire Ongoing continuing education to maintain active status We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. #LI-WZ1 #LI-In-Office, #LI-Hybrid,#LI-Remote, #Nationwide Location Type Hybrid - 2 or less days in office What You'll Do / Your Impact Client Partnership & Service Excellence Serve as a primary resource for employee benefit questions, claims issues, eligibility concerns, billing inquiries, and benefit administration support Deliver responsive, high-quality service while building strong client relationships Assist with open enrollment activities and employee communications Operational & Compliance Excellence Maintain accurate records and documentation within agency management and benefits administration systems Support client implementations, renewals, billing reconciliations, and ongoing service requests Ensure data accuracy and timely completion of administrative processes Growth & Retention Contribute to positive client experiences that support retention and long-term partnerships Collaborate with internal teams to identify service improvements and drive operational efficiency Support special projects and initiatives that enhance overall client success What You Bring Required High school diploma Ability to obtain a Life & Health License within six months of employment Strong customer service, communication, and organizational skills Ability to manage multiple priorities in a fast-paced environment Proficiency with Microsoft Office Suite Preferred Bachelor's degree Bilingual in Spanish and English Experience supporting employee benefits, insurance, or client service functions Experience with benefits administration or agency management systems Core Competencies Client-first mindset Attention to detail Accountability and follow-through Collaboration and relationship building Problem-solving and sound judgment Adaptability and initiative