Banquet Manager

Summary: The Banquet Manager is responsible for overseeing the planning, set-up, execution, and breakdown of all banquet and convention events while ensuring associates follow company policies and deliver exceptional service. This role involves reviewing Banquet Event Orders (BEOs), creating event diagrams, supervising staff, adjusting schedules to accommodate last-minute changes, and coordinating with clients, vendors, and other managers to ensure seamless operations.

The Banquet Manager also monitors food quality and presentation, manages timekeeping and payroll systems, maintains the appearance of convention areas, and fosters open communication across departments to guarantee successful events and a superior guest experience.

Responsibilities

Ensure compliance with company policies, procedures, safety standards, and service expectations across all banquet and convention operations. Direct the setup, execution, and breakdown of banquet events, ensuring seamless service delivery and client satisfaction. Review Banquet Event Orders (BEOs) and create detailed event diagrams and room layouts to support operational requirements.

Inspect food quality, presentation, and quantity standards for all events, maintaining consistency and guest satisfaction. Adjust staffing levels and call times to accommodate last-minute event changes and fluctuating business demands. Supervise banquet staff, coordinate room setups, and provide leadership to ensure efficient event execution.

Meet directly with clients to review event details, address concerns, and ensure expectations are met. Collaborate with Convention Services Managers (CSMs), banquet teams, and other departments to coordinate event logistics and room setups. Review daily event documentation, diagrams, staffing plans, and operational reports to ensure event readiness.

Coordinate banquet and convention operations while monitoring event setups and resolving operational issues in real time. Maintain open communication with managers, vendors, and expo companies to ensure smooth event production and execution. Oversee evening operations and production activities to support the successful completion of large-scale events and conventions.

Conduct routine inspections of convention and meeting spaces to maintain appearance, cleanliness, and operational standards. Manage employee scheduling, attendance tracking, and timekeeping processes to ensure labor efficiency and payroll accuracy. Process invoices, operational documentation, and administrative records while ensuring accuracy and timely completion.

Coordinate loading dock schedules, vendor access, and truck logistics to support efficient event load-in and load-out operations. Comply with the company’s drug-free and tobacco/nicotine-free policy. All other duties as assigned. Experience/Qualifications: Minimum 5 years of hospitality banquet experience required. Minimum 2 years of related leadership experience required.

Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently. Must be able to legally work in the USA.

Education

Associate's degree in Event Management or related field preferred. Discover Life at Rosen: Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits

Affordable Health and Dental Insurance On-site Medical Center Competitive Compensation Holiday Pay Birthday Pay Paid Vacation and Personal Days Tuition Reimbursement and Higher Education Scholarships 401(k) Retirement Savings Plan Childcare Financial Assistance Hospitality and Dining Discounts Access to our Family Outreach Center Excellent Career Growth Opportunities And much more We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.