Large Animal Customer Service Representative

Large Animal Customer Service Representative (Part-Time) Quakertown Veterinary Clinic is seeking a friendly, organized, and professional Customer Service Representative to join our Large Animal Reception team. If you enjoy working with people, thrive in a busy environment, and have an appreciation for horses and farm animals, we'd love to hear from you.

As part of our 24/7 veterinary hospital, you'll play an important role in creating a positive experience for clients while supporting our large animal veterinarians and staff. Our team is committed to providing compassionate, high-quality veterinary care and outstanding customer service every step of the way.

What You'll Do

As a member of our reception team, you'll help ensure the day-to-day operation of the large animal service runs smoothly.

Responsibilities include

Answering incoming phone calls in a courteous and professional manner Assisting clients with questions and directing inquiries to the appropriate team members Welcoming clients and managing the check-in and check-out process Scheduling appointments and maintaining an organized daily schedule Entering and updating client and patient records accurately Preparing invoices and processing payments Performing general administrative tasks, including filing, email, mail handling, and maintaining records Completing and organizing required state documentation Schedule Part-time position Consistent daytime hours supporting our Large Animal service What We're Looking For Previous experience in customer service, reception, or a client-facing role is required Strong verbal and written communication skills Excellent organizational skills with the ability to manage multiple tasks efficiently A positive, team-oriented attitude and a commitment to providing exceptional customer service Comfort working in a veterinary setting; experience with large animals is helpful but not required Professional communication, appearance, and conduct