After-sales Service Manager

Job Requirements Education & Major Bachelor's degree or above; majors in Automotive, Mechanical Engineering, Vehicle Engineering, or related fields preferred. Role Focus Responsible for after-sales service operations, service standards, certification, and local regulatory compliance in the Thai market. Work Experience 3+ years of after-sales service management experience in the automotive industry; experience with Chinese automotive brands or OEMs preferred.

Requirements

Familiar with automotive after-sales processes, three guarantees (repair, replacement, and return), and warranty management; capable of dealer service management and issue coordination; good command of Thai and/or English.

Key Responsibilities

Implement after-sales service standards, processes, and related policies for dealers in Thailand. Drive service outlet certification, service capability development, and after-sales business training. Research Thai automotive after-sales regulations, three guarantees, and roadside assistance requirements, and assist in improving local service policies.

Analyze dealer after-sales operations data, audit service quality, and track corrective actions. Coordinate roadside assistance, warranty claims, and major service issue handling to drive closed-loop resolution of customer issues. Participate in after-sales support for new product launches and the development of the service system.