MICE Consultant

• Provide operational support to the Sales team by managing travel arrangements, including preparing proposals, handling reservations, ticketing, and customer coordination.

• Oversee project activities to ensure timely progress and adherence to budgetary requirements.
• Arrange group and individual flight bookings, accommodation, and other travel components, as well as preparing cost breakdowns and proposals for corporate clients.
• Monitor invoicing and payments, follow up on outstanding balances, and process refunds as needed.
• Facilitate effective resource allocation and manage equipment and information for seamless project execution.
• Plan tour guiding schedules and coordinate with service providers to ensure quality and timely delivery of services.
• Track and report on project milestones, ensuring that all documentation is properly organised and maintained.
• Act as a liaison with clients to define project goals, scope, and expectations.
• Lead domestic and international tours when required, ensuring a smooth and enjoyable experience for clients.
• Maintain confidentiality regarding client and company information, adhering to data protection policies.
• Support participation in industry events such as travel fairs and exhibitions.
• Ensure compliance with company policies for billing and payment collection, avoiding unauthorised credit practices.
• Adhere to internal Standard Operating Procedures and contribute to their consistent implementation.
• Perform any additional responsibilities as assigned by management.

Requirements

• Diploma or Degree in Tourism, Hospitality Management, Business Administration, or a related discipline.
• Demonstrated experience in customer service or sales, with proven ability to meet or exceed performance goals.
• Excellent communication and interpersonal skills, with proficiency in both verbal and written communication.
• Willingness to travel locally and internationally for meetings or events.
• Commitment to maintaining high ethical standards and aligning with company values.

Benefits

• Competitive salary with performance-based increments.
• Opportunities for professional development, including training, seminars, and industry events.
• Exclusive travel discounts, including nett fares for personal and family travel needs.
• Flexible work culture with a casual dress code and flexible working hours.
• Medical cover, including a medical allowance and insurance benefits.
• A vibrant workspace featuring a collaborative and inclusive team culture, with team-building activities.
• Centrally located office for efficient commutes.
• Work-life balance with a five-day work week, annual leave, and performance bonuses.