Office Administrator

POSITION SUMMARY

Our client, an established waterproofing and joint sealant company, is seeking a motivated and detail-oriented Office Administrator to support the daily operations of the business. The successful candidate will play a key role in ensuring efficient office administration, coordinating field operations, managing documentation and providing excellent customer service.

This position is ideal for someone who is organised, proactive and eager to learn new systems and processes.

KEY RESPONSIBILITIES

Customer support

• Serve as the primary point of contact for customer enquiries via telephone and email.
• Provide professional assistance and ensure prompt resolution of customer queries.
• Maintain positive relationships with clients through effective communication. Scheduling and dispatch coordination
• Schedule projects and appointments efficiently.
• Coordinate and dispatch technicians to various job sites.
• Monitor schedules and communicate any changes to relevant stakeholders. Document management
• Maintain accurate physical and electronic filing systems.
• Organise and manage project contracts, warranties, safety compliance documentation and related records.
• Ensure documentation is up to date and readily accessible. Inventory and supply coordination
• Monitor office supply levels and place orders when necessary.
• Liaise with the warehouse regarding field material requirements.
• Assist with inventory tracking and stock control processes. General administrative support
• Assist with basic administrative tasks and office operations.
• Support invoicing and data capture activities.
• Contribute to maintaining an organised and efficient work environment.

Requirements

MINIMUM REQUIREMENTS

• Matric / Grade 12 certificate.
• Previous experience in an administrative or similar office-based role.
• Basic proficiency in Microsoft Word and Excel.
• Willingness and ability to learn new software and systems, including basic invoicing programs.
• Strong organisational and time-management skills.
• Good communication and interpersonal abilities.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Must be available to start immediately. KEY COMPETENCIES
• Customer-focused approach
• Strong administrative capability
• Planning and organising skills
• Attention to detail
• Reliability and professionalism
• Adaptability and willingness to learn
• Problem-solving ability
• Effective communication skills